Policy

All information gathered by Lotus Bèbè through your order is kept strictly confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order gets delivered to you in as quickly as possible. If you need to change anything about your order: address we'll be shipping it to, phone number, etc. please feel free to e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. , or give us a call us at (800) 298-0803.

Ordering

Credit Card Billing
Your account will be billed by Lotus Bebe

SHIPPING

Your order will usually ship within 2 days of processing.

Depending on the size and weight, your order will be shipped ground via UPS or USPS priority mail. We do offer next day and second day air shipping. So, if you have to have it now, you may utilize these options. Please be advised though, the additional shipping charges can be significant and the difference in time that it takes for you to receive your order may be just a few days.

RETURNS & EXCHANGES - OUR 30-DAY GUARANTEE TO YOU
We offer a 30-Day return policy on new (never been used) merchandise and in its original carton with original packaging.

We would ask that you inspect your order when you receive it and verify that you have received everything and that it meets your expectations. Should you have an issue with one of the products and you would like to return or exchange it for any reason, please contact our customer service center at 800-298-0803 or email us directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

You will receive a return slip via email to enclose in your package when shipping it back to us. We do not assume return shipping costs. Customers will be responsible for all return shipping costs. We would encourage you to ship items using a traceable method to ensure we receive your package so we may credit your account or send you the product you wish to exchange. The only exception unless of course if an item is damaged, then we will replace it and pay for your shipping as well.

After we receive a returned item and it goes through our brief inspection process, we will send you an email detailing your credit total. Credits will be made back to your original method of payment. Please allow a 5 business days for your financial institution to reflect this credit to your account.

If your item is damaged upon receipt, please follow the return policy above and we will take care of it.